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Technical FAQ General 1. I have purchased ATE Powerdisk. Where can I obtain a
GOP for this? You can download the corresponding GOP on the web from
the ATE homepage. 2. My vehicle is not listed in the (attached) GOP for ATE Powerdisk.
What can I do? Download the latest GOP here. If your vehicle is not listed here, this PowerDisc may not be installed in your
vehicle! Please contact the ATE hotline (01805/221242 for 14ct./min in Germany)
or send us an e-mail: ATE.hotline@continental-corporation.com). 3. I need an ATE T50 brake booster. Where can I buy one? New T50 and T50/12 brake boosters have been manufactured by ATE.These are
exclusively available from Mercedes Benz or Mercedes Benz Classic. 4. Where can I find a specialist dealer or specialist workshop/ATE BC
which can sell or install ATE products for me? The ATE website offers a range of options for finding the right ATE contact person.
Please use the search function on the ATE website.
Part identification
1. There is a number cast into a cast iron component from ATE. Can you
determine the ATE item code from this number? Unfortunately, it is not possible to identify ATE components based on the numbers
cast into them. Please contact one of our sales partners who will be able to send
in the ATE component to one of our specialists for identification. Please note that
this is a chargeable service. 2. I have got a brake booster from ATE. There is an ATE number on an
adhesive label. My dealer cannot make sense of this number. Is the
brake booster still available? Possibly, but not under this "brake booster assembly number". This brake booster
assembly number is an encrypted combination of the codes for the TMC, brake fluid
reservoir and brake booster. Please contact one of our sales partners with this
assembly number and refer them to the "Brake booster assembly" list in our catalog.
Another option is a (web) catalog search using the data from the vehicle
registration document. 3. I have got a forklift truck, trailer, horse-drawn carriage, tractor...
of XYZ brand and require brake components from ATE. Who can
I contact about this? Unfortunately, no ATE aftermarket components are available for commercial vehicles.
There is no vehicle database or vehicle-specific catalog for part searches. Please contact the vehicle manufacturer. Alternatively, you may be able to identify
the part you are looking for in the ATE small batch catalog HB7. Using the component
data, you may be able to find a suitable ATE component in the HB7 catalog. This can
then be obtained from our sales partners. If you cannot find a suitable ATE product
in the HB7 catalog, contact the vehicle manufacturer to obtain the part.
ABS
1. Do you sell or repair ATE ABS parts and components? ATE Aftermarket does not sell any ABS parts (complete units, ECU). ABS parts are
distributed exclusively via vehicle manufacturers. 2. Are you able to test used ABS parts/components or complete ABS
units from ATE? Unfortunately, ATE Aftermarket does not perform testing of ATE ABS parts. 3. I have purchased a used ABS control unit made by ATE. However, the
item code does not completely match that of the original component
from my vehicle. Can I install the control unit anyway? No! The ATE item code must be completely identical!
Fluid
1. The manufacturer of my vehicle specifies the use of DOT 3
brake fluid. Can I also use DOT 4 brake fluid? No! The specifications of the vehicle manufacturer must be complied with. ATE
recommends only using the DOT class which is recommended by the vehicle
manufacturer. 2. I would like to use silicone brake fluid in my car. Is silicone brake
fluid available from ATE? Silicone brake fluid is not available from ATE. Please note and comply with
the specifications of the vehicle manufacturer! ATE recommends only using
the DOT class which is recommended by the vehicle manufacturer.
Repair
1. Is it possible to repair ATE hydraulic components? Who can I contact
about this? Repairs can only be carried out on the condition that the ATE component is no
longer available via the normal sales channels. If this condition is met, then the
ATE component must be sent in to ATE via one of our sales partners. ATE will
then check whether a repair is possible and provide you with a cost estimate for
the repair if necessary.
Logistics FAQ
Price 1. Where can I find out about the prices of ATE products? For price information, please contact one of our sales partners.
Catalog
1. Where can I find out the latest version of an old ATE order
number > A xxxxx … ? Please download the old ATE catalog from the ATE website. For queries on
availability, please contact one of our sales partners. 2. I need an ATE brake component for vehicle XYZ. Can you please
tell me the ATE item code? Please use our ATE web catalog (Online catalog link) to look for the parts
you require.
Availability
1. Is this ATE item code in stock and available? How long will
delivery take? Please contact one of our sales partners.
Complaint
1. Who can I contact about a complaint/warranty claim for an
ATE product? You can only contact the seller (workshop) where you obtained the
ATE product. 2. I purchased an ATE product on the Internet. Who is responsible
for the warranty and complaints? You can only contact the seller from whom you obtained the ATE product.
ATE recommends: Only purchase ATE products from your local ATE sales partner.
These provide the best possible service for ATE products and provide competent
local assistance in the event of complaints.
Tools
1. My ATE tool or ATE brake servicing unit is defective. Who should I contact? Please contact the seller from whom you obtained the ATE tool. They are responsible for any
complaints/warranty claims and can also initiate repairs by ATE.
Non-ATE products
1. I have a question about a product from VDO. Who can assist me? Please contact the corresponding VDO contact person by e-mail. 2. I have a question about a product from Contitech. Who can assist me? Please contact the Contitech hotline +49(511)938 5178 or send an
e-mail: frank.wissbroecker@ptg.contitech.de 3. I have a question and require information about an
"Industrial Hydraulics" ATE product. Who can assist me? The Industrial Hydraulics division was recently transferred to
Dipl.-Ing. Volker Beitz GmbH. For queries and information, please contact: Dipl.-Ing. Volker Beitz GmbH Beethovenstr. 1 29664 Walsrode, Germany Phone: +49 5161 / 48583-0 Fax: +49 5161 / 48583-20 E-mail: info@volkerbeitz.de
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